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| Terms and conditions |
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| » Payment methods |
COD - Payment on delivery (Only for Italy)
Credit Card (actually only with Paypal service)
PostePay Transfer (Only for Italy
Banking Transfer
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| » Prices |
When you order, all prices are quoted in Euros excluding ECC VAT and transport costs. Please note that we will charge you in EUROS the day that the order is placed. You should bear in mind any administrative fees from your credit card company.
As manufacturer prices change constantly, all prices stated on the site are subject to modification at any time. They may also vary due to launch costs, promotions or sales.
Crazy Time accepts no responsibility for any pricing errors. |
| » Refund procedure |
How law preview (DL 22/05/99. n.185) according to the art.5 del D.L.185/99 on customers protection about distance contracts, customers can give back the products, if the product not satisfy his expectations, or if it not interest him anymoreut it, without charges or obligation to specify the reasons, up to 10 work days (sunday and holidays excluded) after delivery date.
Return is at the expense of the customer and as it is the customer's responsibility until it is delivered to Crazy-Time, the customer is advised to ensure that the packing is adequate to protect the product and that the parcel is insured. Crazy-Time cannot be held responsible for any damage or problem brought on during transportation. Please note that if the parcel returns to us in a damaged condition, an appropriate sum will be deducted from the refund.
The customer must inform Crazy-Time of their intention before returning the parcel. This can be done by e-mail, telephone (+39 095 375372), or post (Crazy Time c/o Maiolino Giovanni, - C.so delle Province, 35 - 95129 - Catania - Italy).
If a refund is to be made, this will be of the product value detailed on the invoice exclusive of transport costs. The customer will be refunded within 30 days of Crazy Time receiving the returned product. Refund methods differ according to the payment method used by the customer.
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| » Customer Service and Claims |
To satisfy any customer, acclair any dubts, receive assistance or send us any claim about any products purchased from us you can us differents methods :
- Contact us by mail to info@crazy-time.it
- Contuct us by phone to 095-375373
- Write a letter toCrazy Time c/o Maiolino Giovanni, C.so delle Province, 35 - 95129 - Catania, Italy
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| » Garantee |
All watches and other products sold by Crazy Time are placed under a contractual guarantee by the manufacturers of these products. The guarantee contract is established between the customer and the manufacturer by the act of purchase. The invoice and guarantee card serve as written proof.
The duration and conditions of the contractual guarantee vary between manufacturers: the customer should make sure that they read and conserve the guarantee card in the packaging of their parcel. As a guide, most watches have a 2 year manufacturer guarantee.
Products are sent to the manufacturers for an an assessment which either sets the guarantee procedures in motion or refutes responsibility (in cases of impact, oxidation etc. - see the guarantee card). The decision is formalised by a document which, alone, indicates whether or not the repairs can be made under the manufacturer guarantee. This document is then sent to the customer to be accepted or refused.
If the assessment finds that the problem can be repaired in the context of the guarantee, the customer does not pay any repair fees. Only the sending of the product for repairs is at the expense of the customer and, in exceptional cases, the return fees if the product must be returned to a country other than the country of the order delivery (and in this case the customer will also have to prove purchase of the item to customs before it can be repaired).
An assessment which denies the contractual guarantee always costs the customer something.
- if the customer accepts the estimation, its cost is included in the price of the repairs.
- if the customer refuses, they must pay for the assessment and quotation established by the repais centre as well as the cost of returning the item. The quotation cost is often a set price fixed by the centre concerned.
The time taken for repairs varies between different manufacturers. |
| » Privacy protection |
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In accordance with the Computer technology and Freedom law, you are entitled to access computer data about you in our data base.
In order to exercise this right, you must only contact us by telephone or email and it would be our pleasure to address a copy of your data to you.
In addition, Crazy time does not pass on ANY personal information concerning its customers to other companies. |
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| » Documentation |
For any purchase will be emitted, if requested, a Bill of purchase, using customer dates specified in the order form.
For any problems about documentation please contuct us at info@crazy-time.it or at (+39) 095 375373 |
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